Job Description

Job Title: Dispatcher

Job Description

The Dispatcher coordinates daily transportation operations by assigning loads, supporting drivers, and maintaining clear communication with customers and internal teams. This role ensures that deliveries occur efficiently, safely, and on schedule while proactively resolving issues that may affect customer expectations or fleet performance.

Responsibilities

• Review driver check calls to confirm current locations, monitor progress, and verify estimated delivery times.
• Receive load assignments from Customer Service and evaluate them to ensure they are appropriate for specific driver work assignments and availability.
• Dispatch loads to drivers by providing complete load information, loading instructions, routing details, directions, and fuel information.
• Contact customers to obtain accurate directions, clarify delivery requirements, and schedule loading and delivery appointments when needed.
• Communicate promptly with the Customer Service Department regarding any issues, delays, or changes that could impact customer expectations or affect existing load assignments.
• Promote safety in all dispatch activities by assigning loads in accordance with drivers available hours and regulatory requirements.
• Maintain accurate and timely data entry related to loads, driver status, and dispatch activities.
• Support effective fleet management by coordinating and balancing workload across approximately 3540 drivers.

Essential Skills

• 3+ years of dispatching and fleet management experience.
• Proven ability to manage and coordinate approximately 3540 drivers effectively.
• Strong customer service skills with the ability to communicate clearly and professionally with customers and internal teams.
• Hands-on experience with dispatching in a logistics or transportation environment.
• Proficiency in data entry with attention to accuracy and timeliness.
• Ability to interpret and act on driver availability and hours of service to support safe operations.

Additional Skills & Qualifications

• Experience in logistics, transportation, or fleet operations.
• Experience in dispatch customer service, including handling inquiries and resolving service issues.
• Strong organizational skills and the ability to prioritize in a fast-paced environment.
• Effective problem-solving skills to address schedule changes and unexpected operational issues.
• Clear verbal and written communication skills for interacting with drivers, customers, and internal departments.

Why Work Here?

Employees join a company that recognizes their contribution through an employee ownership structure, where stock options become available with tenure. The culture rewards long-term commitment, encourages taking responsibility for operational excellence, and offers the opportunity to share in the organizations success over time.

Work Environment

This position operates in an office located within a shop environment, providing close proximity to day-to-day fleet and vehicle operations. The role involves consistent use of computers and dispatch systems, frequent phone communication with drivers and customers, and collaboration with operations and customer service teams during standard business hours.

This is a Permanent position based out of Crowley, TX.

The pay range for this position is $41600.00 - $62400.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Health, Dental, Vision, Spending Account, employee owned company stock options with tenure

This is a Permanent position based out of Crowley, TX.

This position is anticipated to close on Oct 27, 2026.

This is a fully onsite position in Crowley,TX.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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